Important Information for the Day

For Patients

What to Expect

  • Arrival: Doors to the clinic will open at 8 a.m. on Saturday. Staff will be at the clinic by 6:30 a.m.

  • Check-In: When you arrive, staff and volunteers will greet you and help you get checked in.

  • Wait Times: We’ll do our best to serve everyone quickly, but please be patient as we care for each person with compassion.

  • Privacy & Respect: This event is open to everyone, and no ID is required to receive care. No questions will be asked about your income or insurance. 

Plan Ahead

Bring anything you might need while waiting—snacks, water, medications, and clothing for the weather. A porta-potty will be available outside. Restrooms will be available on-site once the clinic opens.

Parking

Patient parking will be available at our East End Clinic, located at 1520 Washington St E, Charleston, WV. Overflow parking will be at Plaza East, across from GoMart Ballpark. 

Services Available

During #WeCareWV Day, you’ll have access to FREE health services, including:

Medical

Dental

Vision

Audiology

Please note: Dental and vision services services will be provided on a first-come, first-served basis. Due to time constraints, patients will need to choose between medical and dental or medical and vision services. You cannot do both dental and vision. Medical services will be available to everyone attending the clinic.

To help with patient flow, wristbands will be distributed in line:
  • Blue – Medical
  • Red – Dental
  • Yellow – Vision

Important Reminders

  • Please keep in mind that clinic hours and capacity may shift, especially in cases of volunteer changes or other unexpected circumstances.
  • The clinic will remain open until 5 p.m., but service areas may close earlier if they reach their daily capacity.
  • Details may change check back regularly for the latest information.

For Volunteers

Parking & Shuttle Information

Due to limited parking near the clinic, we ask all volunteers to park at the Plaza East parking lot, where a shuttle will transport you to the East End Clinic. The shuttle will run regularly throughout the day.

We’ve reserved parking closer to the clinic for patients, physicians, dentists, eye doctors, nurse practitioners/physician assistants, and pharmacists, as well as for volunteers with accessibility needs. Please help us reserve those spots by utilizing the shuttle from Plaza East.

Plaza East Address: 670 Morris St, Charleston, WV 25301

(Across from GoMart Ballpark)

Look for the clearly marked shuttle pick-up point. Shuttle bus pick-ups begin at 5:30 AM.

Check-In

  • Full-day and morning volunteers need to check in at the Staff Meeting Room on the second floor of the East End Clinic and report to their assigned locations by 7:30 AM.
  • Afternoon volunteers need to check in by 12:30 PM.

Once you’ve checked in, you’ll receive your final role assignment and your volunteer t-shirt to wear throughout the event. This helps us identify all volunteers easily.

Schedule Overview

  • 7 AM: Full-day and morning volunteers checked in
  • 8 AM: Check-in for providers
  • 12:30 PM: Check-in for afternoon volunteers
  • 8 AM–5 PM: #WeCareWV Day event

WVU Tailgate Party

We’re treating all our amazing volunteers to a Tailgate Party from 11 AM to 2 PM, complete with delicious food and the football games on the big screen. While you’re helping care for our community, you can also huddle up and cheer on the Mountaineers!

What to Wear

Comfort is key—wear casual, comfortable clothes or scrubs if you’re a healthcare professional. Don’t forget layers for temperature changes and comfy shoes since you might be on your feet!

Meals and Breaks

Along with the tailgate lunch, we’ll provide light snacks throughout the day, including coffee and donuts in the morning. Be sure to bring a reusable water bottle to stay hydrated. Breaks will be arranged by your team leads during the event.

Questions or Accessibility Needs?

If you have any accessibility needs or concerns, please reach out to Hannah King at 304-414-5940.

Thank you again for signing up to volunteer for #WeCareWV Day. We’re so excited to see you on October 17th and to work together for the health and well-being of our community.

Map of Services